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Three Keys to Best-in-Class Operations: Collaboration, Coordination and Cooperation

Amy Dattolo, Carl Ambroise, Oliver Razz and Daniela Sinatra all have proved collaboration, coordination and cooperation is the key to increased productivity.

When considering qualities that create an efficient logistics business strategy, popular responses list efficient production, great advertising and targeted strategic plans.

Those are all certainly important.  But successful companies share three often hidden attributes that propel them to the top:  collaboration, coordination and cooperation.

Instilled by the leadership team and encouraged throughout the company, there are many examples of how collaboration, cooperation and coordination between employees, departments and external partners improve engagement, increase productivity and promote business growth at WDSrx.

About 75% of employers rate teamwork and collaboration as “very important”

COLLABORATION

The pharmaceutical logistics services performed by WDSrx are made possible by our teams working in our facilities collaborating with outside providers that supply products and services that maintain operations. Close collaboration with trusted partners supports business expansion for WDSrx and our preferred vendors. 

WDSrx has grown since the company was established in 2010 with a single 48,000 square foot facility into an organization with seven facilities in four states managing over 430,000 square feet of capacity and a team of 250 employees. In existing facilities and in each new location, normal operations can begin only after material handling equipment, racking and storage solutions are delivered and installed. In every warehouse space operated by WDSrx, our trusted partner for site planning and equipment sales and service is Andersen Material Handling.  WDSrx Director of Operations Eric Nestler collaborates regularly with Bob DiDia, Andersen Vice President, Florida Division and his team to maintain and expand our fleet of fork lifts, reach trucks, counterbalances, pallet jacks and other equipment. According to Eric, “Our partnership with Andersen results in seamless communication supporting changing equipment requirements and build-out of new facilities as we expand our operations. This helps clients reduce costs and increase productivity.”

Working to maintain our hardware and software equipment and programs, Director of Information Technology Carl Ambroise and the entire IT team relies on constant communication and collaboration with several partners including Datex Corporation, the company that developed the Footprint™ Warehouse Management System (WMS) operating throughout our facilities to manage product receipt, storage, order flow and fulfillment.  New features to streamline warehouse functions are added regularly requiring system updates and training to implement improvements. Andy Armanious, Datex Vice President of Product Development, appreciates the long-standing relationship with WDSrx. “The close collaboration between Datex and WDSrx increases trust and builds understanding to complete projects quickly and effectively,” according to Armanious.

Human Resources Manager Melissa Gallagher juggles multiple responsibilities with ease.  You may think that you need to speak with Human Resources only when a problem arises. However, Melissa coordinates directly with everyone on the WDSrx team at least twice each month when paychecks are issued. Employee benefit programs are coordinated by Human Resources as well, including Paid Time Off, Health Insurance Coverage and our new 401K Retirement Plan.

COORDINATION

The mission of WDSrx is clearly defined – to streamline the pharmaceutical supply chain between treatments and patients. To achieve this goal, separate departments in the company work with each other every day. Coordination between team members is necessary to maintain regulatory compliance, establish sustainability programs and provide employment benefits for approximately 250 employees operating at seven facilities in Florida, Ohio, Texas and New Jersey.

Quality Assurance and Regulatory Compliance experts at WDSrx confirm procedures and regulations are properly followed for patient safety. Responsibilities of the QA and Regulatory Compliance Department include managing Standard Operating Procedures (SOP), following cGMP guidelines, accurately documenting Suspicious Order Monitoring for Controlled Substances and verifying the accuracy of ingredients and labels to support Packaging and Labeling services. The Quality Assurance team led by Director Amy Dattolo coordinates with each employee in every department and collaborates with clients and regulatory authorities to gather and provide information necessary to maintain operations. 

Human Resources Manager Melissa Gallagher juggles multiple responsibilities with ease.  You may think that you need to speak with Human Resources only when a problem arises. However, Melissa coordinates directly with everyone on the WDSrx team at least twice each month when paychecks are issued. Employee benefit programs are coordinated by Human Resources as well, including Paid Time Off, Health Insurance Coverage and our new 401K Retirement Plan.

COOPERATION

Another important strategy for effective management is cooperation. Cooperation involves evaluating current business practices to continuously improve effectiveness and productivity.

For example, the marketing department is responsible for generating business by increasing awareness for WDSrx with prospective clients utilizing advertising, trade shows and events, digital marketing and other means.  Recently the decision was made to integrate marketing with the sales operations process. WDSrx Sales Operations Manager Melisa Poole acts as the initial point of contact for prospects, building a relationship and progressing along multiple steps required to convert them into WDSrx clients.  Now working together with Vice President Rob Gerstein as part of the same team, Melisa and Marketing Director Larry Hotz combine these two important functions. Their cooperation creates a more organized and efficient process of acquiring leads, evaluating initial inquiries, improving response times, negotiating profitable agreements and producing higher client satisfaction.

54% of employees say a strong sense of community (great coworkers, celebrating milestones, a common mission) kept them at a company longer than was in their best interest

Safety and security are a part of every job responsibility at WDSrx. Cooperation among all departments is required to assure people, products, property and data remain secure under normal and emergency circumstances. While working to build a new refrigeration unit at the WDSrx facility in Pompano Beach, Florida, WDSrx Vice President Rob Gerstein with Director of Operations Eric Nestler made the decision to install a permanent on-site generator that produces whole-building power when necessary. The upgrade eliminates the need to arrange delivery of a portable generator in advance of disaster situations. A great deal of cooperation with several stakeholders was needed to realize this innovative solution. Rob communicated with the WDSrx client that partnered with us to build the refrigeration unit. Eric coordinated with the generator company and local authorities responsible for approving the project. The team at the Pompano facility did their part to continue operations without disruption from generator testing and project planning. Now, clients utilizing our facility in Pompano Beach have added confidence their products will be delivered on time and in full to their destinations.

generator installment pharmaceutical supply chain for disaster prevention

CONCLUSION

Each of us at WDSrx pays attention to the smallest detail because we realize the important role we play within the pharmaceutical supply chain. We also focus on larger programs and procedures that affect overall efficiency and productivity. Cooperation, collaboration and coordination allow us to improve our own performance and also partner with trusted vendors, colleagues and other departments to fulfill our mission and streamline the supply chain between treatments and patients.

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Are any Controlled Substances (CII) included in your return? If so, please press "Yes" and complete the DEA 222 Request Form. You can also contact Jason Solomon at jsolomon@wdsrx.com or (561) 998-3885 x316.