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Higher Logistics Standards Satisfy Consumer Expectations
Consumers are increasingly making purchases from companies that support their belief systems and lifestyle choices.
This brand activism affects purchasing behavior of dietary supplements and nutritional foods.
Supply chain transparency empowers consumers to support brands that care about consumer safety from the moment the product is made to the moment of final purchase.
Responding to the heightened importance placed on supply chain transparency, progressive manufacturers of dietary supplements and nutritional foods outsource warehousing and order fulfillment to pharmaceutical third party logistics providers.
Warehouses licensed by the Federal Drug Administration (FDA) to handle pharmaceuticals follow additional regulations and cGMP guidelines beyond requirements for food-grade warehouses covering sanitation, training, facility maintenance, hygiene, operations and inventory control.
The cost of warehousing supplements in pharmaceutical facilities is often competitive and includes the peace-of-mind derived from more stringent operational procedures and enhanced compliance benchmarks.
Promoting additional product safeguards translates into increased customer loyalty, further differentiates product benefits, aligns corporate policy with customer expectations, promotes goodwill and heightens brand awareness.
HIGHER STANDARDS MEANS SATISFIED CUSTOMERS
| Warehouse Procedures | Pharmaceutical Grade Requirements | Food/Nutritional Grade Requirements |
|---|---|---|
| Code of Federal Regulations | 21 CFR 210/211 | 21 CFR 110/111 |
| cGMP Guidelines | Finished Pharmaceuticals | Dietary Supplements |
| Bathrooms | Hot and cold water, soap and/or detergent | X |
| Cold Chain | Active, passive and hybrid | X |
| Distribution | Written Standard Operating Procedures (SOPs) for distribution method and return | X |
| Licensing/Audits | FDA, DOT, EPA, every U.S. State requiring licensing | X |
| Lot Traceability | Required | X |
| Pest Control | Written procedures and regular scheduled pest control | X |
| Returns | Enable returns traceable by lot number | X |
| Risk Management | High security, redundant power, entry/exit logging | X |
| Sanitation | Written procedures assigning responsibility for cleaning schedules and methods | X |
| Secondary Packaging | Maintains temperature range on product label direct to consumer/patient | X |
| Space Utilization | Separate areas by purpose – storage, packaging and labeling, quarantine | X |
| Storage | Off floor | X |
| Temperature and Humidity | Constant monitored Controlled Room Temperature between 20°-25° C (68°-77 °F) and 60% relative humidity | X |
